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Privacy Policy
At SpeedyLink Communications Limited ("SpeedyLink," "we," "us," or "our"), we are committed to protecting your privacy and ensuring that your personal data is handled in compliance with the Nigeria Data Protection Act, 2023 (NDPA) and the Nigeria Data Protection Regulation (NDPR) as issued by the National Information Technology Development Agency (NITDA). This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, products, and services.
1. Information We Collect
We may collect and process the following categories of personal data:
Identity Information: Name, contact details (email address, phone number), date of birth, and identification documents (if required).
Account Information: Username, password, and account details.
Payment Information: Billing details, payment history, and transaction records.
Technical Data: IP address, browser type, device information, and log data.
Usage Data: Information about your interactions with our website and services.
Communication Data: Any communications you send to us, including inquiries, complaints, and feedback.
2. How We Use Your Information
We process your personal data for the following purposes:
To provide and manage our internet services.
To process payments and manage billing.
To improve our website, services, and customer support.
To communicate with you about updates, service changes, and promotions (where permitted).
To detect, investigate, and prevent fraud, security breaches, and illegal activities.
To comply with legal obligations and regulatory requirements.
3. Legal Basis for Processing
Under the NDPA and NITDA, we process personal data based on the following legal grounds:
Contractual Necessity: Processing is necessary for the performance of a contract with you.
Legal Obligation: Processing is required to comply with legal and regulatory obligations.
Legitimate Interests: Processing is necessary for our legitimate business interests, provided it does not override your rights.
Consent: Where applicable, we will seek your explicit consent before processing your data for specific purposes.
4. Data Sharing and Disclosure
We do not sell, rent, or trade your personal data. However, we may share your information with:
Service Providers and Partners: Third parties that assist in providing our services (e.g., payment processors, technical support, marketing agencies).
Regulatory Authorities: When required by law or to protect our rights.
Business Transfers: In the event of a merger, acquisition, or business restructuring.
5. Data Transfers
Where necessary, we may transfer your data outside Nigeria. In such cases, we ensure adequate protection through legal safeguards such as data protection agreements, standard contractual clauses, or other mechanisms in compliance with NDPA and NITDA.
6. Data Retention
We retain personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, and resolve disputes. When no longer needed, your data will be securely deleted or anonymized in accordance with the NDPA and NITDA.
7. Your Rights Under NDPA and NITDA
As a data subject, you have the following rights:
Right to Access: Request a copy of the personal data we hold about you.
Right to Rectification: Request correction of inaccurate or incomplete data.
Right to Erasure ("Right to be Forgotten"): Request deletion of your data under certain circumstances.
Right to Restriction: Request limited processing of your data.
Right to Data Portability: Receive your data in a structured format.
Right to Object: Object to data processing based on legitimate interests or direct marketing.
Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent.
Right to Lodge a Complaint: File a complaint with the Nigeria Data Protection Commission (NDPC) if you believe your data protection rights have been violated.
8. Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, misuse, or alteration. Despite our efforts, no data transmission over the internet can be guaranteed as 100% secure.
9. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance user experience, analyze traffic, and improve our services. You can manage your cookie preferences through your browser settings.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements or our data practices. We encourage you to review this page periodically for any updates.
By using our website and services, you acknowledge that you have read and understood this Privacy Policy. Your continued use of our services constitutes acceptance of any changes made to this policy.
11. Contact Information
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:
SpeedyLink Communications Limited
3b, Ola Aremu Sanni Close, off Kuforiji Drive, Adigbe, Abeokuta, Ogun State.
customercare@speedylinkcomm.org
+234 911 631 1962.